This Privacy Policy outlines how Uptown Pokies Casino (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information from users in Australia who access or use our website https://uptownpokies-casino.com/ (“Site”). The Policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), and other relevant legislation. Uptown Pokies Casino is committed to protecting your privacy and managing your personal information responsibly.
1. Collection of Personal Information
We collect personal information to provide our products and services, comply with legal obligations, and enhance user experience. The types of personal information we may collect include: name, date of birth, residential address, email address, telephone number, payment and financial details, identification documents, device information, IP addresses, and activity logs. We may also collect non-personal data such as browser type, operating system, and site usage statistics, which are aggregated and anonymised.
2. Methods of Collection
Personal data is collected when you register an account, complete verification, make deposits or withdrawals, contact customer support, or participate in promotions. We may also collect information through cookies and similar technologies as you interact with our Site. Third-party service providers may supply us with certain personal data in line with their privacy obligations.
3. Use of Personal Information
We use your personal information for the following purposes:
- to verify your identity and eligibility to use our services;
- to process financial transactions and manage your account;
- to comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations;
- to communicate with you regarding your account, updates, promotions, and service notifications;
- to improve our website’s functionality, security, and user experience;
- to prevent fraud, abuse, and other prohibited activities.
4. Disclosure of Personal Information
We may disclose your personal information to the following recipients, only as necessary and in accordance with this Policy:
- third-party service providers involved in payment processing, identity verification, or IT support;
- regulatory authorities, government agencies, or law enforcement if required by law;
- our professional advisors, to the extent necessary for legal or compliance purposes;
- affiliated entities and partners for operational purposes, subject to confidentiality obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We use industry-standard measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include encryption, secure socket layer (SSL) protocols, access controls, and regular security audits. While we strive to ensure data security, no internet transmission can be guaranteed as completely secure. Users should maintain the confidentiality of their login credentials and notify us immediately of any suspected security breaches.
6. International Transfers
Your personal information may be transferred to, and processed in, countries outside Australia, including jurisdictions where our servers, service providers, or partners are located. In such cases, we take reasonable steps to ensure that any overseas recipients comply with standards substantially similar to the Australian Privacy Principles and that your information remains protected in accordance with applicable law.
7. Access and Correction
You have the right to request access to the personal information we hold about you, subject to certain exceptions permitted by law. If you believe any information is inaccurate, incomplete, or outdated, you may request correction. Requests for access or correction can be made by contacting our Privacy Officer through the contact details provided on our Site. We may require verification of your identity before processing such requests.
8. Retention of Personal Information
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.
9. Use of Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance user experience, analyse website usage, and provide tailored content. Cookies are small files stored on your device that help us recognise repeat visitors, store preferences, and optimise site performance. You may modify your browser settings to refuse cookies; however, some features of the Site may not function properly as a result.
10. Marketing Communications
With your consent, we may send you promotional communications about products, services, and promotions. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by updating your account preferences. Opting out will not affect essential service-related communications.
11. Children’s Privacy
Our Site and services are intended strictly for individuals aged 18 years and over. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a person under 18 years of age, we will take appropriate steps to remove such data from our records.
12. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be posted on the Site, and where appropriate, we will notify users via email or other communication channels. Your continued use of the Site following any updates constitutes acceptance of the revised Policy.
13. Contact Information
If you have questions, concerns, or complaints regarding our privacy practices or this Policy, please contact our Privacy Officer using the contact form or details provided on the Uptown Pokies Casino website. We aim to respond to all enquiries in a timely and efficient manner, and to resolve any issues in accordance with applicable privacy laws.
14. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
This Policy is effective as of the date published on the Site. We encourage users to review the Privacy Policy regularly to stay informed of any changes regarding the handling of personal information at Uptown Pokies Casino.